China Matters Co. Ltd is committed to providing exceptional service to our valued clients. We understand that plans can change, and we aim to make the refund process as straightforward as possible. Please review our refund policy below.

1. Eligibility for Refunds Refunds are available under the following conditions:
   • Visa Application Fees: Refunds are available if the visa application has not yet been submitted to the relevant embassy or consulate.
   • Service Fees: Refunds for service fees will be considered on a case-by-case basis and may be subject to a processing fee.
2. Non-Refundable Items The following items are non-refundable:
   • Fees paid to the embassy or consulate for visa processing.
   • Express or expedited service fees once the application process has begun.
   • Any third-party fees incurred on behalf of the client.
3. Requesting a Refund To request a refund, please follow these steps:
   • Contact our customer service team at support@thechinavisa.com or call us at 0086 136 6006 5661
   • Provide your full name, contact details, and a brief description of the reason for your refund request.
   • Submit any supporting documentation that may assist us in processing your request.
4. Processing Time Once we receive your refund request, we will:
   • Acknowledge receipt of your request within 2 business days.
   • Review your request and supporting documentation.
   • Process eligible refunds within 10-14 business days from the date of approval.
5. Refund Method Refunds will be issued to the original payment method used during the transaction. Please note that the time it takes for the refund to appear in your account may vary depending on your bank or payment provider.
6. Contact Us If you have any questions about our refund policy or need assistance, please do not hesitate to contact us: China Matters Co. Ltd Phone: 0086 136 6006 5661 Email: support@thechinavisa.com Address: Room 109, Technology Venture Park, Digital Cube 451, Shi Meng Street, Baiyun district, Guangzhou, China We appreciate your understanding and cooperation. Thank you for choosing China Matters Co. Ltd for your travel needs.